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Do I have to write questions or maintain another catalog?
No question list is required. StoreKnows builds simulated test questions from supported facts in your Shopify catalog; the baseline samples up to 14 questions. You still review the answers, approve the initial public selection and enable the theme embed. With Live and your nightly update consent, changes within approved tool fields can update automatically. You keep maintaining your product information in Shopify. This is not exhaustive catalog testing or zero-setup publication.
What does Live take care of after publication?
Live can update approved tool fields nightly with your consent, check daily that expected tools and the published version are available, and alert you after confirmed loading problems and on recovery. New tools and fields wait for review. Incomplete captures or suspicious catalog changes can hold an update; new listings that cannot be confidently classified stay out pending resolution. Publication history lets you restore a retained earlier version, which pauses automatic updates. Daily availability checks are separate from the included full simulated AI checks; they do not measure answer accuracy or shopper use.
What does a StoreKnows check show?
It runs a simulated check with up to 14 questions built from captured catalog facts and fixed templates. You review each model’s answer, its recorded reference and the available source details. A separate model evaluates the answer; Not graded means it could not assess it. The reference is part of the test, not an independently verified citation. Inspect uncertain grades and wrong source facts yourself. This is not whole-catalog coverage or a prediction of consumer answers or sales.
Can I put my own question into the free baseline?
The baseline uses catalog-built templates. Where an applicable supported fix is proposed, you can try your own question in its preview before paying. That preview uses one model with the proposed tool and saved facts; trying publishes nothing. The presence of a sizing or comparison tool does not mean the baseline tested your particular question.
What does Shopify already provide?
Shopify already provides native product and cart tools for compatible agents visiting Liquid storefronts. StoreKnows checks product answers and lets you try additional read-only tools using selected catalog facts. If native tools already answer your important questions well, you can keep the free report without subscribing. Discovery channels, feeds and checkout are separate routes.
Which storefronts and data formats are supported?
The current path uses a supported theme-based Shopify store with accessible native storefront tools and the StoreKnows app embed. Hydrogen and custom headless storefronts are not supported by StoreKnows’s current publication path. Product fields must be accessible and usable by the proposed tool. The sizing tool uses referenced chart metaobjects with numeric measurement ranges; the baseline sizing template requires helmet head circumference in centimetres. Images, other apps’ widgets, external fitment databases and complex matching rules need a support check. Catalog capture and question sampling are bounded, and the app currently uses English.
Does it work with every AI assistant?
No. Simulated checks use configured OpenAI, Google Gemini and Anthropic APIs, with model and evaluator settings saved per run. This does not establish support in consumer ChatGPT, Gemini, Claude or other apps. Published WebMCP page tools require a compatible browser agent that supports and chooses them. Shopify documents Chromium-based browser support; client and account availability varies. No named consumer client’s use of published StoreKnows tools is verified on this page.
What is free, and what does StoreKnows Live include?
Check is free: 1 completed catalog-built baseline per store, answers by tested model, references and gaps to review, and applicable proposals you can try with your own question. StoreKnows Live costs USD 14 every 30 days, billed through Shopify, with a 14-day free trial for eligible stores. It includes supported read-only tool publication, guided theme setup and availability verification, consented nightly updates to approved fields, tool-loading and recovery alerts, publication history and rollback, 1 initial after-check and 2 additional full AI checks you start each billing period. New tools and fields wait for review. There is no automatic overage, per-order fee or per-tool-call charge. Subscribing does not publish anything; you still review and approve the selection.
Who can get the free trial?
The 14-day trial is offered once per store domain, only when it has no earlier activated subscription. Reinstalling does not reset trial eligibility. Review the saved Shopify approval for your actual price, trial and any discount.
What happens when I use the included checks?
A full check is one multi-assistant run. Failed or partial platform runs release the allowance. Live includes 2 additional checks you start each billing period, separate from the initial after-check. After that allowance is used, no automatic additional charge is made. Consented nightly updates and tool-availability checks continue while Live access remains active. These do not run daily AI comparisons or monitor shopper conversations.
What happens if I cancel, or already own the one-time tools?
You can cancel Live any time in Purchases and billing. Access continues until the paid period ends, or until the actual trial deadline when cancelling during a trial. Without another entitlement, the tools stop serving after access ends. Existing one-time owners keep their purchased tools and original check allowance; cancelling Live does not remove that ownership. Existing Answer Watch subscriptions retain their accepted price, trial and cancellation policy. They are not silently converted to a new Live charge.
What if no proposal is useful, or answers do not improve?
You can keep the free report and product data guide without subscribing. Native Shopify may already answer well, or the source may need work first. A proposal can exist without evidence that it fixes a miss. Inspect the answer and recorded reference: a problem may come from the data, tool, assistant behaviour or grading. Comparisons can improve, stay unchanged or become less accurate. Publication guarantees none of those outcomes.
What does the app read, and what goes to AI providers?
Within its Shopify permissions, StoreKnows reads product, variant and supported custom data to capture catalog facts. The snapshot can include nonpublic Admin API information. Relevant catalog data, questions and tool results go to the model providers configured for checking or evaluation. Provider terms govern their processing and retention; zero provider retention is not promised. Keep confidential and personal data out of preview questions and fields intended for publication. The linked privacy policy describes permissions, service providers and retention.
What becomes public when I publish?
The approved selection exposes base product and variant details, selected additional fields and referenced charts to anyone who can retrieve the tool data. A storefront password does not protect it. Inspect the publication preview before approving. Read-only means the tools cannot rewrite products, change stock, purchase items or edit orders; it does not mean the published information is private.
Does it use live inventory, and does refresh update public tools?
StoreKnows tools use a saved catalog copy. Prices and availability may change after capture; the current product page and checkout remain authoritative. Refreshing data does not use an AI check. With Live and your auto-sync consent, approved tool fields can update each night; new tools or fields wait for your review. You can pause auto-sync or restore a retained earlier publication; rollback pauses auto-sync. Without auto-sync, review and republish the refreshed selection when ready. A new AI check does not itself change published data.
What does the storefront availability check prove?
It checks whether the expected tools and published version are available on your storefront. The setup screen shows the latest result and timestamp. Daily availability checks are enabled when the service is active for published tools. Availability does not prove shopper use or answer accuracy; these checks do not run daily AI comparisons, refresh facts or record shopper conversations.
How do I withdraw tools, and what does uninstall remove?
Switching off the app embed stops tools loading through your theme. Choose Use free features only in Purchases and billing to stop serving the public bundle immediately, or uninstall. Withdrawing tools is separate from cancelling Live at the end of your remaining access. Uninstalling ends Shopify access and revokes StoreKnows public-bundle access, but it is separate from erasing stored records. Shopify’s shop-erasure process removes associated data; minimal billing and allowance records may remain. Third-party copies of public data cannot be recalled. Contact support for removal requests and read the privacy policy for retention details.

Terms and support checked 16 October 2026. See the current app FAQ and the App Store price and terms.